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Returns Exchanges
1. Returns Policy
If you are not completely satisfied with your purchase, we offer returns on eligible items within 30 days of receiving your order. Please read the guidelines below to ensure your return is processed smoothly:
- Eligibility: Items must be unused, in their original packaging, and in a resellable condition. Custom-made or personalized products are not eligible for returns.
- Return Process: To initiate a return, please contact our customer service team at support@volantbicycle.com to request a return authorization. You will receive instructions on how to return your items.
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.
2. Exchange Policy
If you would like to exchange your item for a different size or color, please follow the steps below:
- Exchange Process: To request an exchange, please contact us at support@volantbicycle.com with your order details. We will guide you through the exchange process.
- Eligibility: Items must be in unused and resellable condition. Exchanges are subject to stock availability.
- Exchange Shipping: Customers are responsible for the shipping costs for exchanges. If the exchange is due to a mistake on our part, we will cover the return shipping costs.
3. Refunds
Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be credited to the original payment method used for the purchase.
- Refund Processing Time: Please allow 7-10 business days for your refund to be processed once we receive the returned items.
- Refunds for Bank Transfers: If you paid by bank transfer, refunds will be issued directly to your bank account.
If you have any questions or need further assistance, please don't hesitate to contact our customer service team at support@volantbicycle.com. We're happy to help!
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